Install Scheduling Coordinator

Ambia Energy is a leader in the renewable energy sector, committed to providing sustainable energy solutions while delivering unparalleled custom experience. We are seeking an Installation Scheduling Coordinator to join our dynamic team and play a key role in our growth. 

We are looking for a dedicated Installation Scheduling Coordinator to join our team at Ambia Energy. In this role you will be working on innovative projects that include cutting-edge solar installations that push the boundaries of technology and efficiency. Responsibilities will include customer support, audits, account management, team coordination, and quality assurance.

What we offer:

• Competitive compensation packages.
• Flexible work schedule: Monday- Friday, 7am-5pm. 
• Group Health, Dental, and Vision plans.
• Life insurance.
• 401K with employer match.
• Paid holidays and paid time off.
• Opportunities for professional development and career advancement.
• Engaging company culture focused on teamwork and excellence.

Responsibilities:

Customer Support

• Contact customers via phone calls, emails, and text messaging to coordinate solar installation schedules.
• Respond to inbound customer inquiries regarding installation-related questions.

Pre-Installation Audits

• Perform pre-installation audits to verify permits and materials, and schedule rough inspections with local jurisdictions.

Account Management

• Create monitoring portal accounts for new installation projects.
• Keep customers informed through the process.

Team Coordination

• Communicate with sales reps about customer installation progress.

Field Follow-up

• Work with field resources to make sure installations are completed correctly, scheduling additional time for corrections if needed.

Quality Assurance

• Review installation photos to verify that installations were performed appropriately.

Qualifications:

• High school diploma or equivalent. 
• Previous experience in solar is preferred, but not required.
• Previous customer service experience is preferred, but not required.
• Confidence in learning quickly through failure and feedback.
• Strong communication skills, written and spoken.
• Ability to take initiative and solve problems quickly.
• Thrives with a high degree of autonomy and trust.
• Interest in future leadership roles, including training new coordinators.

Ambia is a residential Solar Panel installer in the United States. Ambia is dedicated to providing homeowners with power for their homes, while offering a unique and quality customer experience from start to finish. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

In addition to standard medical and dental benefits, that kick in Day 1, we are:

• A people-first, climate solutions company driven to move society to a more sustainable future
• A unified team of climate optimists with an exceptional and diverse range of backgrounds
• Committed to fostering collaboration with a team that believes in the power of science and that business can be used as a force for good…

Ambia is the industry leader in smart, affordable energy solutions for your home.

At Ambia we want to make solar accessible. Have questions about going solar? We are here to help.