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Ambia Privacy Policy

Last Updated: January 28, 2025 Ambia Energy, LLC and its subsidiaries and affiliates (“Ambia,” “we,” “us,” “our”) work hard to build and maintain a relationship of trust with you. This Privacy Policy (“Privacy Policy” or “Policy”) describes how we collect, use, and disclose your Personal Information and any rights you may have with respect to such information. It governs Personal Information we collect through our website(s), microsite(s), mobile website(s)(collectively, “Sites”) and Personal Information we collect from you or third parties through any other means to provide our services or perform other business activities (collectively, “Services”). If you provide information to us or we collect Personal Information about you in connection with a financial transaction (potential or complete), your nonpublic personal information is also governed by federal and state financial privacy laws, such as the Gramm-Leach-Bliley Act, and the financial privacy notices provided pursuant to those laws. In the event of a conflict or inconsistency between this Privacy Policy and a financial privacy notice, the applicable financial privacy notice governs. This Privacy Policy is part of our Terms & Conditions for our Sites. Please carefully read this Privacy Policy before using our Sites or Services. By Accessing or using our Sites or Services you agree to our use of your information consistent with the Terms of Use and this Policy. About This Privacy Policy Privacy Policy Changes This Privacy Policy is subject to change. We encourage you to review it frequently for any revisions or amendments. Unless otherwise stated, changes will be effective immediately upon posting. You accept the changes by your continued use of our Sites or Services. If we determine that a change to this Policy will result in using your Personal Information acquired before the change in a materially new way, we will provide you notice before doing so. Conflict Between This Policy and Laws and Regulations When federal, state, or local laws or regulations require a higher level of protection for your Personal Information, they take precedence over this Privacy Policy. Otherwise, the specific requirements of this Policy apply. Information We Collect Personal Information We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (“Personal Information”), including:
  • Identifiers such as name, signature, social security number, driver’s license, mailing address, service address, email address, phone number, fax number, Ambia account login credentials;
  • Characteristics of protected classifications under California or federal law such as age, marital status, gender, ethnicity, country of origin;
  • Other demographic information such as the number and ages of children, what language(s) you speak; the number of persons living at the property, household income;
  • Commercial information such as bank account number, payment card information, the type(s) of service subscribed to, service dates, customer type, account balance and status, information related to your property or related financing or rental information, equipment information, utility information, energy generation or usage information;
  • Internet or other electronic network activity information such as browsing/search history, IP address, data collected by cookies and similar technologies, device specifications such as device IDs, specifications, and operating system;
  • Geolocation data such as non-precise geographic location indicators from mobile devices, websites and service addresses;
  • Audio, electronic, visual, thermal, olfactory, or similar information such as call recordings, chat transcripts, and pictures or images of your properties;
  • Professional/employment information such as employer, job title, occupation, and income;
  • Education information such as education level; and
  • Inferences drawn from other Personal Information that relate to your preferences, interests, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
The types of Personal Information we collect about you may vary based on how you use our Sites or Services, and your relationship with us. Usage Data and Sites Activity We automatically collect information in connection with the actions you take on our Sites (“Usage Data”). For example, each time you use our Sites, we automatically collect the type of web browser you use, the type of device you use, your operating system and version, your Internet Service Provider, your IP address, the pages you view, referring and exit pages, the date and time of your visit, and the number of clicks to, from, and within our Sites, and the duration of your visits to our Sites. If we can reasonably associate this information with you, directly or indirectly, we treat it as Personal Information under the categories of Identifiers or Internet or other electronic network information, as appropriate. If we cannot reasonably associate this information with you, we treat it as Usage Data. Communication Recordings We may record calls and retain the content of text messages, chat transcripts, emails, and other written/electronic communications between you and us. By communicating with us, you consent to our recording and retention of communications. How We Collect Information From You We may ask you to provide us with Personal Information when you communicate with us online or offline, including at your home or through surveys or marketing programs. You are not required to provide us your Personal Information; however, if you choose not to provide the requested information, you may not be able to use some features of the Sites or Services, or we may not be able to fulfill your requested interaction. We may also capture Personal Information when you contact us by phone, email, or through other means. Third-Party Data Sources We may collect Personal Information from third-party data sources such as data brokers, consumer reporting agencies, marketing agencies and partners, analytics firms, other consumers, and government agencies. Cookies and Other Automated Tools We and third parties may use cookies (small text files placed on your computer to identify your computer and browser) and other automated tools such as pixels to track your interaction with our Sites and to improve the experience of the Sites and Services, such as saving your preferences from visit to visit to present you with a customized version of the Website. Many web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of our Sites may not work if you delete or disable cookies. We may use the following types of cookies:
  • Strictly Necessary: These cookies are essential to operate the Sites and provide you with services you have requested.
  • Functional: These cookies enable certain features or non-essential functionality on our Sites. For example, we might use these cookies to recognize you and remember your preferences or settings when you return to our Sites so we can provide you with a more personalized experience.
  • Advertising Cookies: These cookies allow us and third parties to learn more about you, including your use of our Sites and other websites, and advertise products/services that might interest you as further indicated below.
  • Analytics Cookies: These cookies help us and third parties understand how our Sites are working and who is visiting our Sites.
We and third parties may also use tools that enable us to track certain aspects of a user’s visit to our Sites. This technology helps us better manage content on our Sites by informing us what content is effective, how consumers engage with our Sites, and how consumers arrive at and/or depart from our Sites. The software typically uses two methods to track user activity: (1) “tracking pixels” and (2) “clear gifs.” Tracking pixels are pieces of executable code that are embedded in a web page that track usage activity including which pages are viewed, when they are viewed, and how long the pages are viewed. Clear gifs are tiny graphics with unique identifiers which are embedded in web pages and email messages that track whether a user views a web page or email message. User activity information may be associated with additional information about a user’s session and Personal Information, if provided by the user. If you arrive at our Sites by “clicking through” from another website, then certain information about you that you provided to that other website, such as the terms you searched that led you to our Sites, may be transmitted to us and we may use it. You should review the Privacy Policy of any website from which you reached our Sites to determine what information the operator collects and how it uses such information. We may retain information about you provided to us by other websites and will use it in accordance with this Privacy Policy. Such information may be associated with other Usage Data or Personal Information. Interest-Based Advertising We may work with third-party advertisers, search providers, and ad networks (“Advertisers”) to learn more about you and show you ads or other content that we believe would be relevant to you. Advertisers may collect and use information about your use of our Sites or Services as well as other websites and services. These companies may use cookies and other online tracking technologies to collect and use your information. We and/or Advertisers may also append other data to the data collected by Advertisers to create an interest profile of individual users. Our Privacy Policy does not cover any use by an Advertiser of information that they may collect from you. Advertisements may be shown via our Sites or on third-party websites. If you do not want to receive interest-based advertising, you can also visit the Digital Advertising Alliance (DAA) Consumer Choice Page or the Network Advertising Initiative Consumer Opt-Out Page. These websites allow you to opt-out of participating interest-based advertising networks. Opt-outs are device and browser specific; therefore, you will need to set your opt-out preferences for each device and browser. Deleting browser cookies can remove your opt-out preferences; however, these organizations may offer browser extensions that help preserve the opt-out preferences you set. Please note that opt-outs only apply to interest-based advertising. You may still receive other types of online advertising. Information From Advertisements If you arrive at our Sites via an advertisement (e.g., banner ad), we may collect information regarding the advertisement with which you interacted and your interactions (e.g., item clicked, date and time). Social Media Features The Sites may include social media features or widgets. These features may collect information about your IP address and the pages you visit on our Sites as well as other Personal Information. A cookie may be set to ensure that a feature properly functions. Your interactions with features are governed by the privacy policies of the companies that provide them and you should review the relevant privacy policies before interacting with these features. How We Use and Disclose Information Generally We may use Personal Information for business purposes, such as:
  • Account creation, fulfillment, servicing and customer support: to create customer accounts, allow customers to create online accounts and profiles, provide goods or services, keep customers informed about the status of their services, respond to questions and address customers concerns, deliver updates, upgrades and product improvement information;
  • Marketing, market research, and analytics: to send communications and offers for our or third parties’ products and services, including offers based on consumers’ interests, personal and business characteristics and location, perform analytics for market and consumer research, trend analysis, financial analysis, and anonymization of Personal Information;
  • Collection and credit reporting: to collect on outstanding balances, update credit reporting agencies;
  • Surveys, promotional events, contests: to administer surveys, polls, sweepstakes, contests, loyalty programs and other promotional events and contests;
  • Other company communications: to provide consumers with information that may be of interest such as company newsletters, announcements, reminders and service bulletins;
  • Website use and analytics: to provide you with access to and use of our Sites and Services, analyze consumers’ use of our websites, including the use of third-party web analytics services, which may utilize automated technologies to collect data (such as email and IP addresses);
  • Eligibility and pricing: to determine if consumers are eligible for certain products, services or offers and the pricing related to such offers;
  • Product research: to conduct research and analysis for maintaining, protecting, and developing services, increase and maintain the safety of our products and services, and prevent misuse;
  • Business operations: to evaluate, develop, and improve business operations, products and services offered, perform business administration and other normal business activities;
  • Compliance: to comply with applicable legal requirements, industry standards, contractual obligations, our policies, and take actions that we deem necessary to preserve and enforce our rights and the rights of others;
  • Information security and fraud prevention: to operate information security and anti-fraud programs; and
  • Other purposes: as otherwise described to you at the point of collection, with your consent, or as otherwise required by applicable laws.
Reviews and Testimonials If you provide a review or testimonial, we may post it publicly on our Sites or in other advertising material. By providing a testimonial, you give us permission to use it in any manner and for any purpose, including in marketing and advertising communications. Service Providers We may provide your Personal Information to other businesses (“service providers”) to provide services to us or on our behalf. Categories of service providers we use include:
  • Fulfillment and account servicing vendors, which help us provide products, services and information to you, service your account or benefits, and perform payment processing services;
  • Payment processors, which help us to accept and process the payments for our products/services to you;
  • Marketing and communications vendors, which help us market our products/services to you, conduct promotions, surveys and other outreach campaigns;
  • Research and development vendors, which help us develop and improve our products and services;
  • Data and business analytics vendors, which help us collect, analyze and improve the accuracy of our data (including Personal Information);
  • IT and network administration vendors, which provide services such as data storage and management, website hosting, and data security;
  • Professional service firms, which provide accounting, legal and other professional services; and
  • General service providers, which help us with day-to-day business operations such as office support services, courier services, facilities management, and document destruction.
Each Service Provider is expected to use reasonable security measures appropriate to the nature of the information involved to protect your Personal Information from unauthorized access, use, or disclosure. Service providers are prohibited from using Personal Information that we provide to them other than as specified by us. Third-Party Selling and Sharing No Personal Information, including information from mobile devices, will be shared with third parties/affiliates for marketing/promotional purposes. Other Third-Party Disclosures We may occasionally disclose your Personal Information to third parties, for purposes such as:
  • To comply with the law;
  • To respond to legal requests (including court orders, investigative demands and subpoenas) if, in our discretion, we believe it is necessary or appropriate;
  • To prevent or stop any illegal, unethical, or legally actionable activity;
  • To protect the safety, property, or rights of ourselves, consumers, or any other third party;
  • If we are merged, acquired, or sold, or in the event of a divestiture, restructuring, reorganization, or transfer of some or all of our assets and the disclosure is necessary to complete the transaction;
  • To businesses controlling, controlled by, or under common control with us; and
  • For additional purposes with your consent where such consent is required by law.
Links The Sites may contain links to third party websites including social media platforms. Please be aware that if you access these links, you will be leaving our site. We encourage users to read the privacy policies of those sites, as we are not responsible for their content, links, or privacy procedures. Data Security We recognize the importance of safeguarding the confidentiality of Personal Information from loss, misuse, or alteration. Accordingly, we employ commercially reasonable administrative, technical, and physical safeguards to protect Personal Information from unauthorized access, disclosure, and use. Even with these safeguards, no data transmission over the Internet or other network can be guaranteed 100% secure. As a result, while we strive to protect information transmitted on or through our Sites or Services, you do so at your own risk. Children’s Privacy The Sites and Services are not intended for children under the age of 16 and we do not knowingly collect, sell, share, or disclose Personal Information from children under the age of 16. If we become aware that we have inadvertently received Personal Information from a child under the age of 16, we will delete such information from our records. Do Not Track Do Not Track is a web browser privacy preference that causes the web browser to broadcast a signal to websites requesting that a user’s activity not be tracked. Currently, our Sites and Services do not respond to “do not track” signals. See “Interested-Based Advertising” section above for details on how to opt-out of certain types of advertising. Contact Us If you have any questions about our Sites, Services, or this Privacy Policy, please contact us at:  (877) 412-7929