Customer Support Coordinator

What You Get to Do

• High attention to detail
• Act as a single point of contact for complex issues that may require the involvement of multiple internal and/or external parties
• Maintain a positive, empathetic, professional attitude towards customers at all times
• Communicate with customer and partners through various channels for various custom installation reasons throughout the process
• Entering customer data between partner system and customers account
• Keeping records of customer interactions, comments and complaints
• Ensure customer satisfaction throughout their custom installation process
• Interacting with and handling customer queries & complaints in a timely manner
• Assist in reducing customer account cycle times where able
• Help sales representatives real time with troubleshooting and support

What You Bring to Ambia

• 3-12 months’ experience in customer service and/or account management
• Strong phone handling skills and active listening
• Strong customer facing and communication skills
• Organized with attention to detail
• Ability to multitask, prioritize and manage time effectively
• Proven customer support experience & obsession
• Demonstrated ability to thrive in a high-growth environment
• Highly Desirable: Background in Solar Customer Experience & Solar

Ambia Offers:

• Group Health, Dental, and Vision plans
• 401K with employer match
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture and much more!

Pay Range: $15 – $18 an hour

Ambia is a residential Solar Panel installer in the United States. Ambia is dedicated to providing homeowners with power for their homes, while offering a unique and quality customer experience from start to finish. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

In addition to standard medical and dental benefits, that kick in Day 1, we are:

• A people-first, climate solutions company driven to move society to a more sustainable future
• A unified team of climate optimists with an exceptional and diverse range of backgrounds
• Committed to fostering collaboration with a team that believes in the power of science and that business can be used as a force for good…

Ambia is the industry leader in smart, affordable energy solutions for your home.

At Ambia we want to make solar accessible. Have questions about going solar? We are here to help.